100% Satisfaction Guarantee & Easy Return Policy
We stand 100% behind each and every product that we offer for sale. All our treats and chews are made from carefully selected, U.S. sourced ingredients and are prepared in our very own kitchen. Other catalogue items we offer are carefully chosen based on quality and price. In case, you may need to return products to us for whatever reason, we make this process as easy as possible.
Our return policy is to offer a full refund of the product price if you are unsatisfied for any reason. However, you, the customer are responsible for returning the product in sellable condition and paying for all shipping costs. If you plan to make a return, we need to be notified within one week of you receiving the products. All returns must be received by Campfire Treats within two weeks of notification of a return.
If you would like to process a return, please contact Campfire Treats via email or phone to obtain an RMA# for your return. This RMA# needs to be clearly printed on your return, and you should ship your return back to us using a trackable shipping service to ensure a safe delivery.
Upon receipt of your return, you will receive a refund for the value of the unused returned merchandise. We are not able to accept returns of any used items for safety reasons.
At no time do we charge any restocking or repackaging fees. We value your business and hope that you don't need to return product to us, but want you to feel comfortable knowing that you can if needed.
If you received free shipping on your outbound order, you will be required to reimburse the actual outbound shipping cost when making a return.
Campfire Treats, LLC
Attn.: Returns Department
4800 Granite Drive, Suite B10
Rocklin, CA 95677