Frequently Asked Questions

Delivery, Shipping & Returns

We ship to physical addresses and USPS mailboxes in the USA.

We currently do not ship internationally.

Within the contiguous U.S.

Orders above $99 ship for free.

Orders up to $99 are charged at a flat rate of $4.99.

Alaska, Hawaii, Puerto Rico and other locations outside the contiguous U.S.

For deliveries outside the contiguous U.S., we charge the actual shipping cost of the carriers used.

We strive to ship all orders within 48 hours after purchase. Orders received during weekends or holidays are typically shipped within the next two business days.

All orders are shipped with USPS or UPS, and are typically received within 2 to 5 business days after shipping.

Depending on your contact preferences, we will send you an email and/or text message with tracking details once your order has shipped.

Yes, “Subscribe & Save” is Campfire Treats’ subscription / auto-ship program which automatically gets you your dog’s favorite treats and chews at intervals that fit your dog’s appetite.

Save 5% on all your subscription orders.

Skip, update, or cancel at any time – no commitment or fees.

Your subscription orders will automatically get you the lowest price, should a product be on sale during the scheduled order time.

Check out Subscribe & Save for more details.

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we do not offer a refund on opened or used products. Likewise, we do not accept returns for purchases made via our retail partners.

Check out Shipping & Returns for more details.

Billing & Payment

Campfire Treats accepts payment via Apple Pay, Google Pay, PayPal, Shopify Pay or credit/debit cards using Visa, Mastercard, Amex, Discover, JCB or Diners Club.

Feeding

Yes, all of our treats and chews are made from a single-ingredient, consisting of only dehydrated poultry, meat or fish.

Yes, all of our treats and chews are grain-free and gluten-free.

Yes, we recommend that you always supervise your dog when giving any treats or chews.

Storage

All treats and chews sold via CampfireTreats.com have a minimum shelf life of 6 months.

Campfire Treats are best stored in a cool dry place such as a kitchen cabinet or pantry.

Avoid storing Campfire Treats in humid areas such as bathrooms, nearby washing machines/dryers or in your refrigerator.

No, refrigerators have a humid environment. This will re-hydrate the treats or chews, and they will turn bad within a short period of time.

Yes, Campfire Teats can be stored in a freezer. Once taken out of the freezer, the treats or chews should be used in the same day.

Military & Veterans

Yes, we offer a 15% lifetime discount for U.S. Army, Navy, Air Force, Marine Corps and Coast Guard personnel and veterans.

 Check out Veterans & Military Discounts for details on how to apply.

Wholesale

Yes, we currently offer wholesale pricing to brick-and-mortar resellers located in the USA.

Check out Become a Reseller for further information.

We are always looking for new brick-and-mortar resellers located in the USA.

Check out Become a Reseller for further information.

General Questions

All of our treats and chews are made in Rocklin, California, using only premium quality, USDA certified poultry, meat or wild-caught fish. All ingredients are exclusively sourced from U.S. farms and fisheries.

Check out Our Philosophy for more details.

No, all of our treats and chews are entirely free of any additives, chemicals, fillers or preservatives.

Check out Our Philosophy for more details.

For all media inquiries, please contact Marko@CampfireTreats.com.

We’d love to hear from you! Get in touch at hello@CampfireTreats.com.