Shipping & Returns

Shipping

We ship to physical addresses and USPS mailboxes in the United States, including Alaska, Hawaii, and Puerto Rico. We currently do not ship internationally.

We strive to ship all orders within two business days of purchase. Orders placed on weekends or holidays are typically shipped within the next two business days. Orders ship via USPS or UPS and usually arrive within 2 to 5 business days. Depending on your contact preferences, we’ll send you an email and/or text with tracking details once your order ships.

Shipping Cost

Within the contiguous U.S.

Alaska, Hawaii, Puerto Rico, and other locations outside the contiguous U.S.

For deliveries outside the contiguous U.S., we charge the actual shipping cost of the carriers used.

Lost, stolen, or damaged shipments

If your order arrives damaged, or your tracking shows a delivery problem or a package you never received, please contact us within 30 days and we’ll work with the carrier to make it right with a replacement or refund. Once a package is marked delivered, responsibility for it passes to you, so we recommend using a secure delivery address.

Returns & Refunds

Changed your mind?

Unopened items in resellable condition can be returned within 30 days of purchase, in their original packaging. If you don’t choose an exchange or store credit, we’ll refund your original payment method once we’ve received the returned item. Original and return shipping costs are not refunded.

We’re unable to accept returns of opened or used products, or of purchases made through our retail partners.

Damaged or incorrect orders

If your order arrives damaged or isn’t what you ordered, email us within 30 days of delivery and we’ll make it right with a refund, replacement, exchange, or store credit — including all shipping costs.

Subscriptions

For details on our dog treat subscription and auto-ship program, see Subscribe & Save. You can skip, change, or cancel a subscription at any time before your next renewal from your account or by contacting us. If a subscription order has already shipped, the return terms above apply.

How to return an item

1. Email us first at hello@CampfireTreats.com with your order number and the reason for the return. Returns cannot be accepted without a prior email.
2. Include a printed copy of that email with your products.
3. Ship the products to:
   Campfire Treats, LLC
   4800 Granite Dr, Ste B10
   Rocklin, CA 95677

Once we receive your return, we’ll issue any refund to your original payment method (unless you chose store credit or an exchange). Refunds may take a few business days to appear, depending on your bank or card issuer.

Your rights

Nothing in this policy limits any rights you may have under applicable law.